People Do Not Stop Being Human at Work

IN THE CLIP

Transcript

So, the real question, both in a work environment, and an everyday life environment, because we don't just magically stop becoming humans the moment we step into work, but for some reason, we, like, build products that are crap to use, harder to use, and look and feel like garbage, and we just expect people to do it because we're paying you. Um, But you lose sight of the fact that, like, humans actually make decisions, humans build, use, buy products. So, you know, people talk, maybe you should take care of the people throughout their life, and not just because they're in a different context, like, all of a sudden, they don't buy and use things that they wouldn't want to as a consumer?