How Support Silence Changed My Purchases

IN THE CLIP

Transcript

Bought some shoes from a brand, and I'm a super fan of this brand. Love the brand. Spend all my money with the brand. Whatever they push out, I'm buying. Not a question, right? I mean, granted, some stuff I like more than others. So I bought a pair of shoes. Guess what? The shoes showed up. They weren't the shoes I ordered. In fact, didn't even know they made these shoes. They weren't even listed on the website. And so it's like a completely different color way. Some people may be excited about it, but that's not the shoe I wanted. That's not the shoe I order. I want the shoe I ordered, because I have very specific vision in my mind of the thing I'm trying to create. So give me the shoe I've ordered. Reached out to him. Been a month now. Haven't heard a peep. There was another issue. Bought a pair of pants from them. Didn't hear a peep. Item never ship. Had to reach out. Waited, waited, waited. Finally, I just get like this refund notification. No communication, just refund. Okay. Still waiting on response for these shoes. So we're gonna see what happens this week, but I'll tell you one thing. The brand is soured in my mind. Am I a super fan? Went to the shop, didn't plunk down the credit card, didn't spend more money, stop myself. Growth. has dampened because of this.