Customer connection & product experience · 0:24
Where Is the Customer Connection?
Examine the relationship between a buyer and a product company. Ask where that connection lives, how strong it is and whether you invest in it.
IN THE CLIP
Transcript
Where's the connection point? How strong is that connection point? Are you investing in the connection point? What is that between the buyer and the seller, the creator and the consumer? The enterprise buyer. And the enterprise software company, for example. Where's the connection? That's a human thing.
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