Customer connection & product experience · 0:53
Design for Trust in the Product Experience
A welcoming interaction can be part of a product’s value. Consider how safety, calm and the fear of data misuse shape the experience of a simple text box.
IN THE CLIP
Transcript
And so, what is a new capability that we can give to our community. And it's it's a feeling. It's a feeling of safety, of calmness, where you can literally come as you are and be yourself, and it's okay. It's a judgment free zone. It's a safe place for real talk. And through that, Through that, more physical, tangible features can develop. So a text box doesn't become a scary place where you're gonna steal my data and create your own model.
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