Product & Design · 0:42

Product Is More Than a Process

Name: Product Is More Than a Process
Uploaded: 2026-10-29
Duration: PT41.866S
Description: Sean argues that product work goes beyond delivery processes and passing along customer feedback, while explaining what he thinks a product discussion should address.

Sean argues that product work goes beyond delivery processes and passing along customer feedback, while explaining what he thinks a product discussion should address.

Sean Everett · Published 29 October 2026

Sean Everett speaking in Product Is More Than a Process

IN THE CLIP

Transcript

And then, you also look at the product. And the product, I find too many financiers are just looking at like straight up. Tell me what customers think and CSAT and like, look at like all the financials and get all the GL codes, right? And like, what's the rule of 40 and that's fine? And like the last thing that they never talk about is product. They think product is just like, oh, what's your SDLC process and like, you know, do you run scrum or Kanban and like you just like ship some stuff? Okay. And it's just like glorified like ticket handling from, yeah, I heard some stuff from customers and I just passed that directly on. That's not product.

Recorded 2026.