Customer Discovery · 0:23
Discovery Is Not a Pitch
Customer discovery is a listening exercise. Start with understanding rather than selling.
Playback uses TikTok. If the player is unavailable, use the direct link.
IN THE CLIP
Transcript
This is not a sales process. If you bring up the thing that you're doing, at all, you've already failed. There's no sales here. This is understanding, it's listening. It's asking deep questions. It's asking expansive questions. It's asking for facts, for opinions, for principles.
Recorded 2026.
More on Customer Discovery