AI product-build case
Developing an enterprise knowledge assistant
Led customer-development and product work on a knowledge-assistance product for an enterprise software client.
Role
Product lead for AI
Challenge
The project centered on bringing knowledge from several operating products into contextual assistance for people doing their work.
Approach
- Used customer-development interviews with industry executives to frame the product
- Explored knowledge needs across operating products
- Shaped a cross-product concept for answering questions in context
- Led product work on the chatbot build described in the career record
Deliverables
- Chatbot product build
- Cross-product knowledge-assistance concept
- Customer-development work informing product requirements