Operating improvement
Improving retail store operations
Led a store operating-improvement program involving team hiring and training, cost reduction and an operating process designed to improve efficiency.
Role
Store manager with profit-and-loss responsibility
Challenge
Improve store operating efficiency and financial contribution while managing staffing, costs and the store’s profit-and-loss responsibilities.
Approach
- Hired and trained a refocused store team
- Reduced costs and managed payroll against budget
- Created an operating process intended to improve efficiency
- Managed store and department performance within the profit-and-loss remit
Deliverables
- A newly hired and trained store team
- An operating process focused on store efficiency